Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Contact information – your name, email address, and telephone number when you fill in our contact form or start a live chat.
• Chat transcripts – the content of your live chat sessions with our support team, including any descriptions of your technical issue.
• Device information – details about the device or platform you need help with, as provided by you during a support session.
• Usage data – standard server logs including your IP address, browser type, referring URL, and pages visited. This data is anonymised and used only for site performance monitoring.

We do not collect payment card details, passwords, or any financial information through this website.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our customer support services.
• Respond to your enquiries and troubleshoot technical issues.
• Keep records of support sessions for quality assurance.
• Send you relevant service updates if you have given consent.
• Comply with our legal obligations.

3. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contractual necessity – processing is necessary to provide the support service you have requested.
• Legitimate interests – we have a legitimate interest in maintaining secure, functional services and improving our support quality.
• Consent – where we send optional communications, we do so only with your explicit consent.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share data with:

• Service providers – trusted companies that assist us in operating our website and delivering services (e.g. hosting providers), bound by confidentiality agreements.
• Legal authorities – when required to do so by law, court order, or governmental regulation.

5. Data Retention

We retain your personal data for as long as is necessary to provide our services and fulfil the purposes set out in this policy. Chat transcripts and support records are retained for up to 12 months, after which they are securely deleted. You may request earlier deletion at any time (see Section 7).

6. Cookies

Our website uses only essential cookies required for the website to function correctly. We do not use advertising or tracking cookies. By using this website, you consent to our use of essential cookies.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you.
• The right to rectify inaccurate or incomplete data.
• The right to erasure ("right to be forgotten").
• The right to restrict or object to processing.
• The right to data portability.
• The right to withdraw consent at any time.

To exercise any of these rights, please contact us at the details provided on our Contact page.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, or unauthorised disclosure. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites (such as streaming platform homepages). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated "last updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us via our Contact page or call us at +1 (877) 370-6269.